• Delivery Lead

Experience Range 3 - 8 Years
Expired

Job Description
About Us
We are a top 8 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. We've grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: The opportunity of a global brand with the creative energy of a start-up. As a Global IT Innovator, innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients' bottom lines. We're looking for innovators to join our team. NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and APAC region.
Roles and Responsibility

Responsibilities:

Product Delivery Lead managing delivery in Digital projects

Work closely with business stakeholders, channel and product teams and partners/merchants. And be responsible for gathering and analyzing Business requirements and documenting into Business Requirement Document (BRD) or User Stories

Work closely with UX design team to conceptualize and optimize customer journey

Review Functional Specifications Document (FSD) to ensure that specifications are designed in accordance to business requirements

Supervise a team of User Acceptance Test (UAT) Engineers

Collaborate with other Business Units and IT partners in identifying enhancements and ensuring end-to-end system and process delivery

Support post-implementation tasks such as user training to touch-points, production problem investigation, escalation and resolution

Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of issues


Requirements:

Degree holder with minimum 3 years of relevant experience

Having good IT background

Having experience in managing projects end-to-end and have participated in different milestones of a project lifecycle such as business analysis, requirements gathering, testing, implementation

Having excellent interpersonal and communication skills with a positive working attitude and an avid team player

Ability to work under pressure with accuracy and commitment.

Able to work well and effectively with different stakeholders, e.g. product teams, operation teams, technology teams, partners/merchants

Self-starter and independent worker and able to rise up to challenges and manage stringent timelines

 

Recruiter Name Geneve Fulgencio
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