• Production support

Experience Range 3 - 6 Years
Open

Job Description
About Us
We are a top 8 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. We've grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: The opportunity of a global brand with the creative energy of a start-up. As a Global IT Innovator, innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients' bottom lines. We're looking for innovators to join our team. NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and APAC region.
Roles and Responsibility
    • Perform work in shifts to provide 24/7 on-site or on-call support.
    • Incident and Problem management.
    • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
    • Provide root cause analysis techniques to determine cause and resolve complex system issues.
    • Perform post-resolution follow-ups to ensure problems have been adequately resolved.
    • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
    • Work with onsite and offshore teams across multiple technologies/applications
    • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
    • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

     

Recruiter Name geneve.fulgencio@apac.nttdata.com
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