• Application Support

Experience Range 6 - 12 Years
Open

Job Description
About Us
We are a top 8 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. We've grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: The opportunity of a global brand with the creative energy of a start-up. As a Global IT Innovator, innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients' bottom lines. We're looking for innovators to join our team. NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and APAC region.
Roles and Responsibility

? Provide Application Support for Treasury and Market?s eFX Applications with 7x5.5 operational support for all production practices including weekends and holidays

? Responsible for stability of production environments ensuring application and all interfaces have maximum availability.

? Champions security culture on the area of work. Promotes security practices

? Act as gatekeeper for all Production releases and ensure compliance to all controlled processes.

? Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix

? Follow escalation procedures during outages

? Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.

? Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages

? Ensure accurate and timely incident and problem logging

? Track incidents and provide regular updates to users on request status and progress

? Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement

? Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team

? Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.

? Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.

? Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.

? Participate in knowledge transfer to ensure better grasp of the product and domain.

? Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

 

Recruiter Email Id sruthi.rajanmangalam@nttdata.com
A+| A| A-