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  • Production Support

Experience Range 3 - 6 Years
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Job Description
About Us
We are a top 8 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. We've grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: The opportunity of a global brand with the creative energy of a start-up. As a Global IT Innovator, innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients' bottom lines. We're looking for innovators to join our team. NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and APAC region.
Roles and Responsibility

• Supporting systems in API Platform providing 24x7 payment and enquiry services to customers.
• Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.
• Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. Automate the daily monitoring and manual operations to improve system resiliency and stability.
• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume.
• Manage end to end Incident Management including investigation, recovery of service, and post recovery verifications.
• Manage customer queries and reported incidents to closure. Ensure the incidents are closed within the agreed SLA with business. Work with different stakeholders including business, infrastructure and application support teams to resolve the issues.. Capable to handle multiple concurrent incidents following process and closure with management report.
• Work with infra support including Middle Ware, DBA and SAs on system maintenance & infra related issues troubleshooting.
• Other application BAU related tasks & projects, e.g. DR exercise, audit queries, SOM documentations update, system upgrade for EOS/EOL components, etc
• Support system maintenance or deployment during weekends or non-business hours.
• Work in shift on-site to provide 24x7 operational support for all production practices including weekends and holidays as per assigned roster.

Requirements
• Has a degree in Computer Science or equivalent course.
• At least 3 years’ working experience in application support related roles.
• Experience in supporting API gateway applications, REST API, Java and TIBCO.
• Proficient in MariaDB, Oracle DB, MYSQL, SQL query language.
• At least 3 years working experience in Unix env, shell scripting language, JBoss application server environment
• Being responsible, a team player, detail-oriented, with good analytical & communication skills.
• Added advantage to have experience in Banking & Payments background.
• Added advantage to have experience in Java application development .
• Added advantage to have experience in Middleware MQ, Tibco EMS/ Redhat AMQ.

Recruiter Name Geneve
Recruiter Email Id geneve.fulgencio@apac.nttdata.com
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