Description

•         Capture new demand and ensure structured and high quality of demand’s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.

•         To initiate, participate and contribute (at a high level) to any ongoing business activity which will create substantial IT demand.

•         Manage the relationship with the business units with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)

•         Working with all stakeholders and aligning to the IT demand management structure & processes

•         Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.

•         Maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies and ongoing project portfolio.

•         Maintain a project portfolio view for upcoming projects with IT expenditure

•         Maintain a System Enhancement Request Portfolio view and facilitate prioritization and scheduling decisions for System Enhancement requests in order to ensure optimal usage of the IT capacity.

•         Attend all relevant decision making forums which deal with IT demand and new requirements.

•         Produce timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.

•         Maintain KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.

•         Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.

Required Experience

•         4-7 years of experience in managing demand and/or project implementations for software, hardware and infrastructure

•         Ideally qualified in ITIL and in project management methodology PgMP, PMP, CSM, CSPO, PMI-ACP

•         Previous experience in release management and ideally some exposure to IT operations management and good knowledge of IT governance processes.

•         Minimum Bachelors Degree  from a recognized University

•         Strong regulatory, compliance and control knowledge

•         Relevant program/project experience/release management in a banking environment is an added advantage.

•         Knowledge of project financials and accounting is necessary

•         Team player with ability to work with individuals from diverse domains

•         Open, flexible mindset and highly adaptable

•         Excellent person to person communication skills are required with a track record of relationship building and liaison with business functions.

•         Strong interpersonal and influencing skills

•         A very good knowledge of written and spoken English is required.