• Help Desk (Junior/Senior)

Industry IT
Experience Range 3 - 6 Years
Expired

Job Description
About Us
We are a top 8 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. We've grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: The opportunity of a global brand with the creative energy of a start-up. As a Global IT Innovator, innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients' bottom lines. We're looking for innovators to join our team. NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and APAC region.
Roles and Responsibility


Help Desk/Senior Help Desk – 1 Year Contract

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases
  • Good understanding of computer systems
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English and able to converse in Mandarin
  • Excellent communication skills
  • Customer-oriented
  • BSc/BA in IT, Computer Science or relevant field


Responsibilities:

  • Provide technical assistance and support for incoming queries.
  • Respond to queries either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue has been resolved.
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Recruiter Name Elaine Lee
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