• Incident Manager - Command Center

Experience Range 8 - 14 Years

Job Description
About Us
We are a top 8 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. We've grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: The opportunity of a global brand with the creative energy of a start-up. As a Global IT Innovator, innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients' bottom lines. We're looking for innovators to join our team. NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and APAC region.
Roles and Responsibility

? Be part of a Command Centre team to handle Incident and Problem Management

? Manage a team of Command Centre analysts

? Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process.

? Manage and coordinate recovery actions and plans for major incidents to resolution.

? Provide timely and informative updates to management, stakeholders and users until incident closure.

? Ensure the appropriate level of technical or functional support team is actively engaged.

? Chair major incident technical bridge call and provide direction if further escalation is required.

? Ensure that accurate timelines of recovery plans and activities on major incidents are documented.

? Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans.

? Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure.

? Provide monthly incidents trend updates to stakeholders, users and management.

? Be able to manage incidents on a 24X7 on-call rotational basis

? Be able to manage and pick up further responsibilities as part of the role and not limited to Command Centre

? Excellent Team player


Recruiter Name Geneve
Recruiter Email Id geneve.fulgencio@nttdata.com
A+| A| A-