• Customer Service Officer

Industry IT
Location Singapore Singapore
Experience Range 0 - 3 Years

Functional Any Other
Job Description
About Us
We are a top 8 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. We've grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: The opportunity of a global brand with the creative energy of a start-up. As a Global IT Innovator, innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients' bottom lines. We're looking for innovators to join our team. NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and APAC region.
Roles and Responsibility

6 months contract (renewable/convertible to perm, based on performance)

Working Location: Changi

  • Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Ability to understand customers’ needs and provide appropriate solutions and attention.
  • Identify cross-sell opportunities during customer interaction.
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
  • Solicit customers’ feedback and identify problem trends for improvement actions.
Desired candidate
  • Min GCE 'O' Level
  • No experience is required for this role. Training will be provided.
  • Demonstrates good communication skills
  • Preferably with prior customer service experience in a call centre environment will be an advantage but not mandatory
  • Shift work required (AM and PM shifts) - Shift Allowance provided; 5 days’ work week

Only shortlisted applicants will be contacted. 

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