• 001 - Application Support

Industry IT
Experience Range 3 - 6 Years
Open

Job Description
About Us
We are a top 8 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. We've grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: The opportunity of a global brand with the creative energy of a start-up. As a Global IT Innovator, innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients' bottom lines. We're looking for innovators to join our team. NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and APAC region.
Roles and Responsibility

 It is support role, no shift. Candidate will be doing a bit of UAT as well



The role is to support the Digital Engagement & Capability team looking into conceptualising and optimizing customer journey in line with the Bank’s strategy and to support driving monetisation on the PayLah! platform. This requires working closely with external and internal stakeholders across business, operations, delivery and technology teams, managing projects and campaigns, designing customer journey, documenting all business requirements and ensuring proposed requirements are in line with Business objectives.


Responsibilities:


• Support in project management and prioritization. This includes identifying and documenting requirements and parameter configurations in form of customer journeys and user stories.

• Support with PayLah platform end to end campaigns set up and manage delivery of campaigns within projected timelines and budget to meet business objectives. This includes:

• Gathering business requirements on the campaign mechanics and customer journey.

• Providing user requirements (URs) to set up the campaign rules in One Loyalty System.

• Drafting test scenarios and setting up of data for UAT and production testing.

• Setting up deals, coupons and campaign content in Pweb Content Management System and Coupon Management System.

• Raising requests and prioritizing leads and BTL marketing communications.

• Setting up game in 3Radical admin module.

• Participating in UAT and live verifications and validation of results to ensure desired outcome.

• Assisting in qualifying spend verification and handle manual rewards fulfilments.

• Provide end to end support on internal systems migration/implementation and work closely with delivery and technology teams on feature/campaigns testing, implementation and new requests, including documenting the test scope and processes.

• Manage the resolution of system UAT and production issues with technology team and business users.

• Handle customer queries relating to all card features on PayLah platform.

• Support administrative tasks such as reports extraction and raising of purchase orders.

Recruiter Name Charmaine Lo
Recruiter Email Id Charmaine.lo@apac.nttdata.com
A+| A| A-